Frequently asked questions
FAQ
To make a reservation, you can use our online booking system above. For groups of six rooms or more, you can mail us directly at rotterdam@theusual.com or brussels@theusual.com.
Check-in is from 15:00. Check-out is at 11:00. A late check-out is possible until 13:00. You can decide to book this extra during your stay or on the day of your check-out. Please inform one of our friendly hosts at reception.
Yes! Early check-in is available from 12:00 for an additional €20, subject to availability. Late check-out is possible until 13:00 for an additional €20. If your room isn’t ready early, you’re always welcome to leave your luggage with us and check in later. Just ask our hosts to arrange your preferred option.
Yes, we frequently offer special promotions and packages. We rotate these regularly, so be sure to check back regularly for our newest offers. Want to stay up to date? Subscribe to our newsletter using the form in the footer.
For groups of six rooms or more, please feel free to reach out to us at reservations@theusual.com so that we can arrange the best package for you and your group. We look forward to hearing from you.
For prepaid rates, payment will be done at the time of booking via debit card, credit card or iDeal payments. For reservations with credit/debit card guarantee, you card will be charged at the end of your free cancellation period. City tax (where applicable) will be due upon arrival to the hotel and can be made via credit or debit card.
Invoices for reservations made in the hotel or at theusual.com will be issued with an invoice via email after check-out from your stay. In case you need to amend the address on your invoice, please specify during the pre-check-in process or advise one of our friendly hosts during your stay.
Absolutely! During the reservation process, you will be asked “anything you would like us to know?”. Please use this opportunity to outline any special requests for your stay and we will do our best to accommodate you where possible.
For further assistance or specific inquiries, feel free to reach out to us at rotterdam@theusual.com or brussels@theusual.com. We look forward to welcoming you to our hotels!
Our cancellation policy varies depending on the rate and room type you choose. We always offer flexible booking options for those people who would like the possibility of canceling or altering their reservation at a later date. Details of the cancellation policy can be found in your confirmation email. To make amendments to your reservation, please contact our friendly team at rotterdam@theusual.com or brussels@theusual.com.
Depending on the rate you choose, breakfast may or may not be included. Please be sure to select the plan which includes your preferences. Forgot to book it? No worries, this can be added on at the check-in desk during your stay.
Start your day with a delicious selection of freshly prepared sandwiches, bagels, and pastries, alongside wholesome overnight oats, granola, and artisan small breads. Enjoy hot egg dishes, savoury quiches, fresh fruit, and a variety of spreads. To complement your meal, we serve a range of locally sourced juices, water, milk, filter coffee, and tea—perfect for a fresh and energising start to your day.
Yes, all of our rooms and social spaces are fully air conditioned.
At The Usual, we understand that dogs are more than just pets; they're family. That's why we're excited to welcome your furry friends with open paws! To ensure a comfortable stay for all our guests, we kindly ask that you follow our Dog-Friendly Policy. See here: https://theusual.com/en/terms-policies/
To reduce our environmental footprint, we provide standard cleaning every three days for all our rooms. If you need extra cleaning or fresh towels, just check in with one of our hosts—we’re happy to help!
Our hotels do not have parking available. But there are parking options nearby, which also include electrical charging points. In Rotterdam we recommend Apcoa parking Westblaak https://www.apcoa.nl/en/parking/rotterdam/apcoa-parking-westblaak/ In Brussels we recommend Interparking Rogier https://www.interparking.be/ Here you can also reserve a spot directly with them online.
While we do not have a dedicated parking lot for tour buses, there are several nearby options in Rotterdam: Willemsplein bij Erasmusbrug – 17 spots Parkhaven bij Euromast – 7 spots Blaak bij Maritiem Museum – 3 spots (closest to our hotel) Boompjeskade – 3 spots We recommend Blaak bij Maritiem Museum as it is the closest option. Parking for tour buses is available 24/7 and is free of charge. For more details, check out this parking guide: https://rotterdampartners-rp-website-p01.s3.eu-central-1.amazonaws.com/Coaches_Touringcars_Parking_Rotterdam_pdf_dc31fb98ff.pdf?
Yes! We have 8 standard bicycles available for rent. The cost is €16 per day or €13 for 3 hours. Reservations cannot be made in advance—simply book with our hosts once you're at the hotel. You can rent a bicycle for the duration of your stay, with a maximum of one extra day after checkout.
Yes! Our self-service laundry facilities include one washing machine and one dryer. The washing machine costs €3.50 per cycle, and the dryer is €3.25 per cycle. Laundry detergent is included in the price.
